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A1 · BeginnerInternational·Everyday Life & Culture

A Simple Phone Call in English

Key Vocabulary

Word / PhraseMeaningExample
phoneA small machine that you use to talk to people far away.My phone is on the table.
answerTo pick up the phone when it rings and start to talk.I answer the phone and say my name.
messageWords that you leave for a person who is not there.She left a short message with her name and number.
repeatTo say something again.Can you repeat that, please?
politeNice and kind in the way you speak.A polite start is 'Hello, this is Ken.'

Article

A phone call is when you talk to someone by phone. Sometimes a call in English feels hard. You cannot see their face.

When you answer the phone, say hello. Then say your name. You can say, 'Hello, this is Ken.' This is a good, polite start.

Say each word well. Take your time. They cannot see you, so every word must be easy to hear.

It is okay if you do not know a word. You can ask them to repeat. Say, 'Sorry, can you say that again?' This is okay and polite.

Sometimes they do not answer. You can leave a message. Say your name, your number, and why you called.

Write down important things. Write the day, the time, or a number. This helps you after the call.

At the end, say thank you. Then say goodbye. A short, polite call is a good skill. You will feel better every time.

Discussion Questions

  1. How do you feel when you make a phone call in English?
  2. What do you say when you do not understand someone on the phone?
  3. Do you write things down during a call? What do you write?
  4. Who do you call most in your daily life?
  5. Is it harder to talk on the phone or face to face? Tell us why.

References

  1. British Council LearnEnglish, "Telephone English: basic phrases."
  2. Cambridge English, "Everyday English: on the phone."